FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
About Your Order
Below are some common questions about placing the order and shipping.
When will my kit be delivered?
Orders usually ship on the next business day. You'll receive tracking info once your kit is on the way. OUr shipping times may vary depending on your location, however, the average shipping time is between 5-12 business days.
Where do your kits ship from?
We dispatch from different locations based on your region to keep delivery times reasonable.
Can I update my shipping address after ordering?
If we haven’t shipped it yet, yes—get in touch with us as soon as possible.
My package hasn’t moved in days—what now?
Occasional tracking delays happen. If it’s been more than 5 days with no updates, contact our support team. We’ll work with you to reship or refund depending on the situation. Just reach out to our team.
Returns & Changes
Below are some of are common questions about orders
Can I cancel or change my order?
If your order hasn’t been packed, we’ll do our best to cancel or make changes. Once it ships, it’s locked in.
Do you accept returns?
We take back unused, unopened kits within 30 days. Contact us to start the return process.
What if something arrives damaged?
Send us photos and we’ll send a replacement or arrange a refund—whichever works for you.
Products
Below are some common questions about our products
What’s included in each paint by numbers kit?
Every kit contains a pre-printed numbered canvas, set of acrylic paints, three brushes, and easy-to-follow instructions to be able to finish your artwork.
How do I start painting by numbers if I’m a beginner?
No worries—just match each paint number to the corresponding area on the canvas and fill in one color at a time. You can also read our blog for many helpful tips and tricks on paint by numbers.
How does a custom kit differ from regular designs?
We turn your personal photo into a numbered layout, so you can paint a memory from scratch—no experience needed. Just use this product page for your next custom paint by numbers project.
What makes a good photo for a custom kit?
Choose a bright, high-resolution image with clear details and good contrast for best results.
Can I get more paint if I run out?
Yes—just let us know the kit name and we’ll send you a refill set.
What size are the canvas and optional frame?
Canvas dimensions are listed on each product page. If you order a frame, it’s made to fit the matching canvas exactly.
Paint & Materials
What if I get dry or incorrect paint pots?
It’s rare, but it happens. Let us know and we’ll send replacements quickly.
Will the paint fully cover the printed lines?
Yes—most colors offer full coverage. Some lighter shades may need a second coat after drying. There's a great article to help you avoid this problem of covering the lines and numbers in your paint by numbers artwork.
How do I assemble the DIY frame?
The frame comes with interlocking wooden bars and simple instructions. Assembly takes just a few minutes.
Payments & Security
Is checkout secure on your website?
Absolutely. Your payment details are encrypted and handled securely via trusted processors.
Why was my card declined?
It might be a billing address mismatch or bank block. Try another card or contact your bank to approve the payment.