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FAQ

How long are shipping times?

Your products will be shipped within 2-3 days of your order, and then take between 15-20 days to reach your doorstep. Each product at Painting By Numbers Shop has an estimated delivery time that you can find in the product description. Please use the tracking app to check the status.

How do I check the status of my order?
After your order was shipped, you will get an email or SMS message from us which includes a tracking number. Please allow up to 48 hours for the tracking status to be updated. If you didn't get your order tracking number within 3 days of after getting the order confirmation email, please get it touch with us.

The tracking status of the order shows as "Delivered", however, I didn't get the parcel yet.

Most of the times, the parcel arrives on that date later or on the next days. There the following possibilities:

- Check if the shipping address of your order is correct, if not, please let us know
- Ask your neighbors, if they didn't sign the parcel for you, this happens in some countries frequently.

In case your order is documented as "delivered" by the carrier, it's considered as delivered. Painting by Numbers Shop is not liable of non-delivery in this case. But we'll try to help you out anyway, so please get in touch.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the time frame specified for each product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order - if it’s the wrong size,  defective, or otherwise not exactly what you wanted - then simply notify us, and we’ll give you a refund.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

I've got issues with my Paint by Numbers

If you're not sure about the product quality, or you don't know how to start, Please check our blog post 10 tips and tricks for Paint by Numbers. This article explains a lot of common issues people sometimes have troubles with.